It’s your Customer.
It should always be your Relationship.
In a world focused on customer experience, dealerships/organizations are offering above-and-beyond services that keep customers coming back. Creating a great customer experience requires having an engaged and energized workforce, one that can translate individual experience into a satisfying gate-to-gate customer journey.
Customer Experience(CX) and Employee Experience(EX) are the foundation of Dealership Experience(DX). It is all about making customers and employees feel like a valued and significant part of your business-which will leads to great rewards and a Best-in-Town dealership.
Voice of Customer(VOC) and Voice of Employee(VOE) feedback allows the distributors and dealers to identify the gap and areas of opportunity for Kaizen to improve the overall Customer Experience(CX).
